LEGAL & COMPANY INFORMATION
Privacy Policy
How this website and our business enquiries use personal information, and how to exercise your privacy rights.
01
Who this notice covers
Duranki Solutions PTY Ltd (“we”, “us”, “our”) provides this notice for visitors to this website, people who contact us and representatives involved in business discussions. It explains our handling of information in those interactions.
We aim to handle personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable requirements. A public-sector deployment, banking integration or community programme may involve a separate responsible institution, processing agreement and participant notice. This website notice does not replace those arrangements.
02
Information used on this website
When you send an enquiry, the information may include your name, work email, institution or organisation, selected area of interest and message. Subsequent correspondence may include contact details, meeting records, proposals and information needed to assess a potential engagement.
Hosting and security services may record technical connection information such as an IP address, requested page, timestamp, browser information and errors. Where a private preview requires sign-in, the hosting provider also operates the access and authentication process under its own privacy terms.
Please do not include identity documents, passwords, account credentials, bank details, biometric information or confidential government datasets in a general website enquiry. We will agree an appropriate secure channel where a project requires protected information.
03
How the enquiry form works
The form prepares a draft in your email application. It does not submit the entered information to a website database or send a message automatically. You decide whether to send the draft. Once you send it, your email provider, our email service and the recipients process the message in the usual way.
The fields are needed to prepare a useful enquiry. Sending an enquiry is voluntary; you can instead use the published email or telephone contact. Without sufficient contact information we may be unable to respond.
04
Purposes and lawful grounds
We use correspondence to answer questions, understand institutional needs, arrange meetings, prepare proposals and administer a resulting relationship. Technical records support secure hosting, troubleshooting and protection against misuse.
The applicable ground depends on the activity: responding to a request before a contract, carrying out a contract, meeting a legal duty, pursuing a legitimate interest with appropriate regard for your rights, or acting on consent where required. Visiting the site or asking a question is not blanket consent to unrelated processing.
05
Access and disclosure
Information is made available to personnel and professional advisers who need it for the relevant purpose, and to service providers supporting hosting, email, security and business administration. If your enquiry needs input from a delivery partner, we limit disclosure to what is necessary and appropriate for that discussion. Information may also be disclosed where a lawful requirement or the protection of legal rights makes it necessary.
We do not publish enquiry details or sell contact lists. An external service reached through a link has its own operator and policy; review that notice before sharing information there.
06
Institutional and programme information
Before a service processes participant records, identity checks, transactions or other operational information, the engagement must define the responsible parties, authorised users, data categories, purposes, security measures, retention, hosting location and any subcontractors. Where we process on an institution’s instructions, the relevant processing agreement governs that role.
Special personal information, biometric data and children’s information require a specific lawful basis and safeguards. General enquiries do not authorise their collection. The website itself does not make automated eligibility, financial or public-service decisions about visitors.
08
Communications
An enquiry is used to respond to the matter you raise. It does not automatically subscribe you to a marketing list. Any future direct marketing must have the consent or other lawful basis required for that communication, with a way to object or unsubscribe. Necessary project, security or legal correspondence is treated separately from promotional messages.
09
Protection, retention and transfers
We use reasonable safeguards appropriate to the information and activity, including controlled access and appropriate provider arrangements. Security cannot be guaranteed absolutely. Where a security compromise triggers notification duties, we will follow the applicable notification and response requirements.
Records are retained for the purpose for which they are needed, including follow-up, project administration and applicable legal, accounting or dispute requirements. When no lawful reason for retention remains, information should be deleted, de-identified or securely disposed of. A project-specific retention schedule is agreed where required.
If hosting, email or support involves processing outside South Africa, the transfer must have an applicable lawful basis and appropriate protections. A public institution’s data-location or cross-border restrictions must be addressed in the relevant project agreement before deployment.
10
Your choices and rights
Subject to applicable law, you can ask whether we hold your personal information, request access, seek correction or deletion, object to processing and withdraw consent where processing relies on consent. A withdrawal does not undo processing that was lawful before it was received. Some records may need to be retained despite a deletion request.
We may need proportionate verification before releasing or changing information. We will explain any applicable procedure, permitted charge or lawful reason for declining a request. You may also complain directly to the Information Regulator of South Africa; you do not have to obtain our permission first.
11
Contact and updates
Send privacy requests or concerns to info@duranki.network with “Privacy request” in the subject, or call +27 65 085 4046. Address: Commercial Unit 6, X4 Syferfontein, Beethoven Road, Hartbeespoort, North West, 0216, South Africa. We will direct the request to the person responsible for privacy matters.
This notice may be revised when the website or processing practices change. The date at the top identifies the version. A notice update does not itself provide consent for a new use that requires it.